Enhancing Customer Service at UP Mindanao: HRDO conducts Customer Service Training

November 10, 2024 | Quincy Feliscuzo  

The UP Mindanao Human Resources Development Office (HRDO) recently launched a two-part Customer Service Training aimed at improving the customer service experience across the university. The first sessions were held on September 18-19 and October 8-9, under the guidance of ISO resource person, Perfecto "Jun" Cagaanan. Designed specifically for frontline and administrative support staff, the training focused on equipping participants with the skills necessary to provide exceptional service to the university’s stakeholders.

Fostering a Customer-Oriented Mindset

The training sessions were highly interactive, featuring participatory activities that placed participants in real-life customer service scenarios. These activities encouraged engagement and promoted a deeper understanding of customer needs. By emphasizing practical skills such as effective communication, product and service knowledge, and strategies for improving customer interactions, the training aimed to create a customer-centered mindset among UP Mindanao staff.

Rather than focusing on technical skills or support software, the training prioritized interpersonal skills and the ability to handle diverse customer service situations. Participants learned how to respond effectively to various challenges, making the customer service experience at the university more seamless and efficient.

Building a Culture of Quality Service

The training's ultimate goal is to foster a culture of quality service at UP Mindanao. The first sessions were a step toward ensuring that every support staff member is equipped with the tools necessary to deliver outstanding service. The focus on communication and problem-solving was designed to empower staff to resolve issues quickly and effectively while maintaining positive customer relationships.

Looking Ahead

The second part of the Customer Service Training is scheduled for later this year. This follow-up session will build upon the foundational skills introduced in the first round of training, allowing participants to refine their techniques and expand their understanding of customer service principles. The continued training will further solidify UP Mindanao’s commitment to excellence, ensuring that the university’s support staff remains well-prepared to meet the needs of students, faculty, and the wider community.

By continuing to prioritize customer service, UP Mindanao is not only enhancing the experience for everyone who interacts with the university but also promoting a sustainable culture of excellence that will benefit the institution for years to come.


UP Mindanao HRDO and SSS Region XI Conduct SSS Orientation for COS and JO Personnel

November 4, 2024 | Quincy B. Feliscuzo

October 29, 2024 - The UP Mindanao Human Resource Development Office (HRDO), in partnership with SSS Region XI, recently held an orientation on the Social Security System (SSS) program specifically for Contract of Service (COS) and Job Order (JO) personnel. The event, which took place at the University Library’s Lemito Hall, aimed to inform NGS/COS/JO staff about SSS contribution guidelines, programs, and benefits that SSS is offering to them.

Photo: HRDO Chief Lynda Buenaobra orienting the NGS/COS about the SSS program.

In line with the Memorandum of Agreement signed by UP President Angelo Jimenez on August 14, 2024, this initiative underscores UP Mindanao’s commitment to offering comprehensive benefits to all employees, regardless of employment status. The agreement extends coverage to UP existing SSS members from prior private employment or self-employment, allowing them to continue contributions as voluntary members.

Left photo: SSS Branch Head Ms. Jocelyn Gopo answering questions during the Q & A session. Right Photo: SSS Junior Accounts Officer Loresa Aguilar discussing the programs and benefits of SSS pension booster. University Library Photo. 2024 

SSS Branch Head Ms. Jocelyn Gopo assured COS/JO staff that their SSS membership would remain active despite occasional interruptions in contributions. Additionally, SSS Junior Accounts Officer Loresa Aguilar provided insights into benefits such as disability, retirement, death, and funeral expenses, along with various loan options, including short-term, salary, calamity, educational, and pension loans. Ms. Gopo also introduced retirement savings programs like the Mandatory Pension Booster, which mandates automatic enrollment for all employed and self-employed Filipinos and the Voluntary Pension Booster available to all SSS members.

Photo: VCAD Leo Manuel Estaña explained the collection and contribution of NGS/COS and JO personnel by the university. University Library photo. 2024 

Numerous NGS and COS employees actively participated in an orientation held on October 30, 2024, at the University Library's Lemito Hall, where SSS representatives engaged them in an open forum to provide insights into the benefits, programs, and payment options available through SSS. The event, attended largely by early-career personnel, offered assurances and clarified SSS offerings specifically for Contract of Service (COS) and Job Order (JO) personnel. 

UP Mindanao clinches Inter-agency Gold for Second Consecutive Year

October 11, 2024 | Quincy B. Feliscuzo

October 14, 2024 - The University of the Philippines Mindanao (UPMin) has once again claimed the title of overall champion at the recently concluded Inter-agency Sportsfest 2024, held at the Davao City-UP Sports Complex in Mintal, Davao City.

UP Mindanao emerged victorious over five other government agencies in the recently concluded Inter-agency Sportsfest 2024, amassing a total score of 970 points. They outpaced the Department of Labor and Employment (DOLE) 11, which earned 855 points, while the Department of Science and Technology (DOST) 11 followed in third with 840 points.

UP Mindanao joined the 2024 Walk-the-Fault 

September 28, 2024 | Quincy B. Feliscuzo

September 24, 2024 – The University of the Philippines Mindanao (UPMin), in collaboration with the Office of Civil Defense (OCD-XI), the Philippine Institute of Volcanology and Seismology (Phivolcs), and the Davao City Disaster Risk Reduction and Management Office (CDRRMO), took part in the 2024 Walk-the-Fault activity. This initiative aimed to raise earthquake preparedness and awareness, focusing on barangays affected by the Dacudao and Lacson fault systems, including Tamugan, Calinan Proper, Riverside, Los Amigos, Tugbok, Bankas Heights, Sirawan, and Binugao. 

The event kicked off with a simultaneous Information and Education Campaign (IEC) in these barangays, involving local officials, residents, and community stakeholders. The campaign provided crucial information on earthquake preparedness, and practical strategies for mitigating risks, and served as an open forum for answering residents' questions. Participants were informed about the importance of understanding fault systems and the necessary steps to safeguard lives and properties in an earthquake.

Assistant Professor Maynard Usares from the College of Science and Mathematics (CSM), along with Mr. Invictus Lorenzo, Mr. Roberto Cardinal, and Mr. Quincy Feliscuzo from the Office of the Vice Chancellor for Administration (OVCA), led UPMin's active participation. Their involvement emphasized UPMin’s commitment to fostering community engagement and disaster preparedness in Davao City.

Photos: Engr. Maynard Usares participated in IEC programs at Barangay Tamugan at Barangay Calinan. DOST-PHIVOLCS Photo. 2024

Right photo: IEC campaign at Brgy. Riverside with the officials from OCD XI, CDRRRMO, and DOST-PHIVOLCS Left photo: Los Amigos residents attending the IEC campaign. DOST-PHIVOLCS Photo. 2024

Photos: Tugbok and Bankas Heights attending the IEC campaign. DOST-PHIVOLCS Photo. 2024

Right photo: Binugao IEC campaign. Left photo: UP Mindanao security personnel, Mr. Roberto Cardinal assisting PHIVOLCS staff in distributing IEC materials. DOST-PHIVOLCS Photo. 2024

The Walk-the-Fault activity also involved field visits to the fault-transected barangays, allowing participants to better understand the potential impacts of seismic activity in the region. The UPMin team, together with government agencies and local stakeholders, helped promote a culture of preparedness, reinforcing the critical role of scientific knowledge and community cooperation in reducing disaster risks. 

Photos: The Lacson fault team  lined up to show the direction of faultlines at Brgy. Tugbok and Bankas Heights. DOST-PHIVOLCS photos. 2024

Photos: The Dacudao fault team lined up to show the direction of fault lines at Brgy. Riverside and Brgy. Los Amigos. DOST-PHIVOLCS photos. 2024

Photos: The Tamugan fault team lined up to show the direction of fault lines at Brgy. Tamugan and Brgy. Calinan. DOST-PHIVOLCS photos. 2024

Photos: The  fault team lined up to show the direction of fault lines at Brgy. Tamugan and Brgy. Calinan. DOST-PHIVOLCS photos. 2024

September 26, 2024 - Walk-The-Fault Writeshop, each group representative presented the summary report of Team A to the plenary, highlighting the field activities in Barangays Tamugan, Calinan, Los Amigos, Riverside, Tugbok, Bankas Heights, Sirawan, and Binugao.

Photos: UP Mindanao Rep Assistant Professor Maynard Usares presented the summary report of Team A. Credits to Assistant. Prof. Usares. 2024

Photos: UP Mindanao DRR Rep Invictus Lorenzo presented the summary report of Team C. Credits to Asst. Prof. Usares. 2024

Photos: Rep Assistant Professor Maynard Usares was tasked with giving his impression as a participant to the 4-day activity. Credits to Asst. Prof. Usares. 2024

Photos: Certificates of Participation were given to UPMin delegates to the Walk-the-Fault Activity of DOST-PHIVOLCS and Davao City Disaster and Risk Reduction Management Office awarded by DCDRRMO Department Head Police Lieutenant Colonel Alfredo Baloran (Ret). Credits to Asst. Prof. Usares. 2024


UP Mindanao conducts Basic First Aid Training for Security Guards

August 16, 2024

By Invictus E. Lorenzo

Photos: 56 UPMin security guards attended the Basic First Aid Training. Security Office photo. 2024

Lorenzo Hall, August 16, 2024 - In a significant initiative aimed at boosting the emergency response capabilities of its security personnel, the Office of the Vice Chancellor for Administration (OVCA) recently organized a comprehensive first aid training program for security guards. Held at Lorenzo Hall in the Administration Building on August 16, 2024, the event saw 56 participants undergo vital training to enhance their preparedness and safety skills in handling various emergencies.

The training covered several essential first aid techniques, including wound care, burn treatment, and recognizing and managing fractures and sprains—common injuries security guards may encounter. The program provided hands-on experience, enabling participants to apply these skills in practical scenarios they may face daily.

Photos: Security guards attentively listening to the lecture. Security Office photo. 2024

Security guards frequently act as first responders in emergencies, whether it be medical crises, accidents, or sudden illnesses. Their ability to deliver immediate care often has a significant impact on the outcome of these incidents. By equipping them with essential first aid knowledge, the training ensures that they are better prepared to address various emergencies swiftly and effectively.

Left photo: Mr. Lorenzo demonstrates how to tie an arm sling during the Comprehensive First Aid Training. Right photo: Security guards practice placing a head bandage on a person with a head injury. Security Office photo. 2024

This initiative by the Office of the Vice Chancellor for Administration reflects a strong commitment to improving the overall safety standards on campus. The comprehensive first aid training not only enhances the guards' capability to respond to emergencies but also elevates the standard of security services at UP Mindanao. As security guards play a critical role in maintaining campus safety and order, such programs are key to ensuring that they are well-prepared for any situation that may arise. 

UP Mindanao Joins Davao City DRRMO - NDRM 2024 Tree Planting Program

August 2, 2024

By Quincy B. Feliscuzo

Davao City, August 2, 2024—In a significant step towards environmental sustainability and disaster resilience, the Davao City Disaster Risk Reduction and Management Office (CDRRMO) spearheaded a tree planting activity in Toril. This event, held on August 2, 2024, was a collaborative effort that saw the participation of various agencies, Barangay Disaster Risk Reduction and Management Offices (BDRRMO) and the University of the Philippines Mindanao, a member of the Davao City Disaster Risk Reduction and Management (DC-DRRM) Council.

The tree planting activity aimed to enhance the green cover in the area, contributing to both environmental conservation and disaster risk reduction. The event was part of the broader initiatives of the DC-DRRM Council to promote community resilience and environmental stewardship.

Participants from various BDRRMOs, UP Mindanao and other members of the DC-DRRM Council worked together to plant 1,500 (one thousand five hundred)  native tree seedlings. The collaborative spirit was evident as volunteers from different sectors joined hands to ensure the success of the event. The activity also served as an opportunity for community members to learn about the importance of trees in disaster risk reduction and environmental protection.

Photos: Different DRR agencies planting seedlings. OVCA photo. 2024

Participants from various BDRRMOs, UP Mindanao, and other members of the DC-DRRM Council worked together to plant 1,500 (one thousand five hundred)  native tree seedlings. The collaborative spirit was evident as volunteers from different sectors joined hands to ensure the success of the event. The activity also served as an opportunity for community members to learn about the importance of trees in disaster risk reduction and environmental protection.

Photos: UP Mindanao representatives participating in planting seedlings. OVCA photo. 2024

This tree planting activity in Toril is expected to have long-term benefits for the community, including improved air quality, enhanced biodiversity, and reduced risk of landslides and flooding.

Photo: UP Mindanao representatives with the DCDRRMO staff. OVCA photo. 2024

Photo: UP Mindanao representatives with Col. Alfredo Baloran (Ret) of Davao City Disaster Risk Reduction and Management Office (DCDRRMO). OVCA photo. 2024

UP Mindanao Participates in the 4th City-Wide Full-Scale Earthquake and Tsunami “SHAKE OUT” Simulation Exercise

July 26, 2026

By Invictus E. Lorenzo

On July 26, 2024, the University of the Philippines (UP) Mindanao actively participated in the 4th City-Wide Full-Scale Earthquake and Tsunami “SHAKE OUT” Simulation Exercise. The drill was designed to assess the readiness of Davao City's communities and Disaster Risk Reduction and Management (DRRM) Council Members to respond effectively to seismic emergencies.

The primary objectives of the drill were to test the emergency response procedures of the DRRM Council Members, raise awareness about earthquake safety measures among the university's students, faculty, and staff, and practice safe evacuation procedures. The simulation began at exactly 9:00 AM with a social media announcement and the sounding of a siren to simulate a magnitude 7 earthquake. Due to the absence of students on campus, the exercise focused on administrative personnel, admission qualifiers, and service suppliers, all of whom evacuated their offices and buildings, following designated routes to predetermined assembly points.

Photo: Public Advisory from DCDRRMO. OVCA photo. 2024

In addition to the evacuation, the Damage Control Task Force conducted building-clearing operations, checking for trapped individuals and providing first aid as necessary. The university's communication systems, including text messages, social media, and two-way radios, were effectively utilized to disseminate information throughout the drill.

Several key observations were made during the exercise. Participants demonstrated a prompt and orderly evacuation, although a few did not perform the “duck, cover, and hold” procedure correctly. The communication systems successfully relayed instructions and updates, and the Incident Management Team (ICT) worked cohesively to ensure everyone's safety.

Photos: Admin staff and officials evacuate the Admin building. OVCA photo. 2024

Photos: Elias B. Lopez dormitory staff, officials, and dormers evacuate the EBL building. OSA photo. 2024

Photos: CSM staff, officials, and students evacuate the CSM building. CSM photo. 2024

Photos: Sports Complex staff, officials, and students evacuate the Sports Complex building. Sports Complex photo. 2024

Based on the outcomes of the drill, recommendations were made to conduct regular earthquake drills to reinforce preparedness, continue awareness campaigns on earthquake safety, and provide additional training sessions for emergency response teams and volunteers. The exercise highlighted the importance of preparedness and served as a valuable tool in enhancing the university's ability to respond effectively to real seismic events. UP Mindanao remains committed to ensuring the safety and resilience of its community in the face of natural disasters.


UP Mindanao Conducts Performance Management Training (PMT)

July 25, 2024

By Andrea Trisha A. Buenaobra & Rozhelle Sophia L. Yu

Orientation of EXECOM Member

Last July 22 to 24, 2024, UP Mindanao conducted strategic workshops featuring valuable insights from prominent speakers and experts in performance management and strategic planning. 

Photo: VC Leo Manuel B. Estana explaining the SPMS implementation. OVCA photo. 2024

The workshops began on July 22 with an orientation for EXECOM members on the UP System Plan and UP Mindanao’s High Impact Programs (HIPs). Mr. Allan Villanueva provided an overview of the university’s strategic priorities and their implications for performance management. His session set the stage for the following days by highlighting the importance of aligning performance goals with strategic objectives. 


Workshop with Cluster PMTs 

On July 23, the focus shifted to the Agency Performance commitment and Review (APCR) and Office Performance Commitment and Review (OPCRs). VC Leo, the Vice Chancellor for Administration, delivered a comprehensive presentation on the Strategic Performance Management Systems (SPMS) Implementation. His session covered the schedule and processes for preparing APCR, OPCRs, and Individual Performance Commitment and Reviews (IPCRs), offering critical guidance on aligning these tools with strategic goals. This provided participants with a clear understanding of how to implement these systems effectively.

Photo: VC Leo sharing insights and offering expertise on performance review processes for college units. OVCA photo. 2024

Orientation of Non-Teaching and JO/COS Personnel on SPMS and IPCR Preparation

On July 24, 2024, the program concluded with a series of sessions focused on the finalization and review of performance commitments. The day began with opening remarks by Sir Allan, followed by a detailed session on the steps for implementing the SPMS, OPCR, and Individual Performance Commitment and Review (IPCR). A quick orientation was also conducted for unit heads and non-teaching staff to ensure that everyone understood their roles in the performance management system.

Following the orientation, non-teaching staff remained for the finalization of the APCR and a briefing on the preparation of OPCRs. The session provided clear deadlines for the submission of OPCRs and introduced the review process by the Performance Management Team (PMT). Members of the PMT were assigned specific units: VC Leo Manuel Est was responsible for reviewing the performance of the colleges, Ms. Lynda A. Buenaobra and Mr. Michael A. Gatela handled OC units, Mr. Allan V. Villanueva  and Mr. Joel N. Sagadal oversaw the OVCAA, and Ms. Jo-an A. Garcia and Ms. Analiza S. Fulvadora reviewed the OVCA.

Photo: VC Leo sharing insights and offering expertise on performance review processes for college units. OVCA photo. 2024

Photo: Ms. Lynda and Mr. Mike Gatela: Provided guidance on OPCR review for OC units. OVCA photo.2024

Photo: Mr. Allan Villanueva discussed the UP flagship programs to the non-teaching staff. OVCA photo.2024

Photo: Ms. Jo-an Garcia review of the OVCA OPCR. OVCA photo. 2024

In addition to OPCR preparation, the session also focused on the preparation of IPCRs for non-teaching personnel. These individual reviews are critical for tracking each staff member's contributions to the university’s goals. The day concluded with the preparation of Commitment Forms for Contract of Service (COS) and Job Order (JO) staff, ensuring that all personnel, regardless of their employment status, were aligned with the university's performance expectations.

Discussions throughout the workshops underscored the university’s commitment to enhancing academic excellence, inclusive admissions, research, innovation, and public service. The sessions, enriched by the contributions of the resource persons, marked a significant step forward in UP Mindanao’s performance management practices, providing essential insights and practical guidance to align performance management with the university’s strategic objectives and long-term goals.

UPMIN-OVCA Benchmarking at Central Mindanao University

June 28, 2024

COURTESY CALL AT THE OFFICE OF THE PRESIDENT (OP)

On June 28, 2024, UP Mindanao's benchmarking activity took place at Central Mindanao University (CMU) in Maramag, Bukidnon. The event was graced by Dr. Jose S. Valmorida, Vice President of Academic Affairs (VPAA), and a representative from the CMU Disaster Risk Reduction and Management Office (DRRMO), who stood in for the university president. Dr. Valmorida, previously the Quality Assurance (QA) director at CMU, provided a comprehensive introduction to the university's history.

Left photo: CMU Vice President for Academic Affairs (VPAA) Dr. Jose S. Valmorida welcomes the UP Mindanao OVCA. Right photo: UP Mindanao OVCA with the CMU VPAA. OVCA photo. 2024

Dr. Valmorida shared valuable insights with the UP Mindanao team, particularly regarding CMU's ISO 9001:2015 certification process. He emphasized the initial audit's focus on the QA director and discussed the challenges faced during subsequent certification audits. Dr. Valmorida also conferred with Vice Chancellor for Administration Leo Manuel B. Estaña about the Philippine Quality Award (PQA) and various accreditations CMU has obtained, which align with ISO 9001:2015 standards.

Photo: Central Mindanao’s ISO 9001:2015 certification. OVCA, 2024

Notably, CMU is recognized as a Quacquarelli Symonds (QS) 3 Star University and was ranked as the top-performing state university with the highest number of Level III accredited programs in 2022 by the Accrediting Agency of Chartered Colleges and Universities of the Philippines, Inc. (AACCUP). Additionally, CMU holds an institutional Level II accreditation from AACCUP.

Left photo: 3 QS Star University ranking. Right photo: Top 1 performing state university (AACCUP).

Middle photo: Institutionally Accredited Level II (AACCUP). OVCA photo. 2024

DRRMO Office

The benchmarking activity started at the CMU Disaster and Risk Reduction Management Office where the NSTP Director, Mr. Heherson B. Guinto representative of the CMU-DRRMO in the absence of the Director, welcomed the UP Mindanao delegates.

Left: UP Mindanao queries regarding CMU’s DRRMO. Right: Dir. Guinto welcomes UP Mindanao – OVCA to DRRMO Office. 2024

Dir. Guinto discussed with UP Mindanao’s Disaster Team-in-charge, Mr. Invictus E. Lorenzo, and Vice Chancellor Leo Manuel B. Estaña, their disaster preparations for earthquakes, volcanic activity, floods, and other forms of disasters that CMU might encounter. He mentioned that to address the manpower needs of the disaster team, they employ members of the Red Cross Youth as volunteers. These volunteers, who are also CMU students, are deployed to various areas within the university as part of the Disaster and Risk Reduction Team during events and other activities in the university. Observations during the benchmarking revealed that CMU has yet to establish a Public Safety and Crisis Plan (PSCP), and its Disaster Risk Reduction Management (DRRM) budget is limited. However, they have developed a Project Procurement Management Plan (PPMP) to meet DRRM needs and have two Job Order (JO) personnel assisting in organizing DRRM efforts. The university has a dedicated DRRM office, and NSTP students, all insured under MAAB and members of the Red Cross Youth, play a crucial role in DRRM operations. Each building has an Incident Management Team (IMT) utilizing the Incident Command System (ICS) for disaster response. While assistance to students in distress falls outside the ICS, it remains part of the Crisis Management Team, which operates above the IMTs using the ICS system.

OFFICE OF THE HUMAN RESOURCE AND MANAGEMENT (OHRM)

Having achieved Prime HRM Level 2 certification, Central Mindanao University shared insights into their holistic approach with the UP Mindanao – Office of the Vice Chancellor for Administraion. Key departments involved in their HRM strategies include the Office of Human Resource Management (OHRM) and specialized HR units. Central Mindanao University's journey towards Prime HRM Level 2 certification spanned from 2017 to 2024, marked by significant challenges such as administrative transitions, the disruptive impacts of the pandemic, and iterative revisions to meet certification standards. A critical milestone in this journey was a self-assessment conducted on November 7, 2023, followed by an on-site assessment on November 16, 2023, affirming their adherence to established benchmarks and best practices.

Photo: UP Mindanao - OVCA welcomed by CMU's Office of Human Resource Management

Recruitment, Selection, and Placement (RSP)

Photo: Ms. Charlotte Sanchez presentation for RSP­. OVCA photo. 2024

Representing the Human Resource Director, Ms. Charlotte G. Sanchez outlined Central Mindanao University's (CMU) sophisticated Recruitment, Selection, and Placement (RSP) processes. Her presentation highlighted CMU's unwavering commitment to equity, transparency, and efficiency in human resource management. Guided by a meticulously crafted policy framework, the university adheres to equal employment opportunity principles, ensuring a fair and inclusive recruitment process. Ms. Sanchez detailed CMU's implementation of an agency merit selection plan, endorsed by the Civil Service Commission, which streamlines the selection process while maintaining rigorous candidate assessment standards.

The comprehensive RSP cycle, spanning approximately 104 calendar days from job posting to employee onboarding, integrates advanced applicant tracking systems and strategic talent planning to align with organizational needs. A robust applicant database supports data-driven decision-making and proactive talent management strategies. Ms. Sanchez emphasized CMU's use of sophisticated evaluation tools, including psychological assessments and teaching demonstrations, to gauge candidate suitability and alignment with institutional values and requirements.

Furthermore, she described CMU's structured induction ceremony for new hires, designed to facilitate seamless integration and instill a strong sense of organizational culture from day one. This holistic approach to talent acquisition and onboarding underscores CMU's dedication to fostering a cohesive, high-performing workforce that drives institutional excellence.

Ms. Sanchez's comprehensive overview not only showcased CMU's advanced HR practices but also provided valuable insights for the visiting UPMIN delegation, potentially inspiring enhancements to their own recruitment and selection processes.

Position Classification and Compensation by Mr. Calvin Rubio

Mr. Calvin Rubio led a detailed discussion on the reclassification and creation/abolition of positions at Central Mindanao University. He emphasized that reclassification decisions are based on a three-year evaluation period for both employees and faculty, aligning with operational needs. Previously governed by NBC 461, these decisions now adhere to a joint circular with the Civil Service Commission and the Department of Budget and Management (DBM), specifically Circular No. 3, Series of 2022.

Central Mindanao University has recently submitted 163 requirements to the DBM for newly created positions. These submissions, once approved by the DBM, will facilitate the utilization of newly created items while phasing out obsolete ones. Mr. Rubio clarified the procedural differences between the creation and abolition of positions, stressing that creation requires approval from both the appointing authority and the DBM.

He illustrated this process with an example from the faculty, where the university restructured higher-level positions into multiple instructor positions, optimizing faculty composition. This strategic approach has resulted in the creation of 28 instructor positions over the past year, underscoring the university's commitment to aligning staffing with current educational needs.

Mr. Rubio highlighted the university's ongoing efforts to streamline administrative processes and optimize faculty resources through strategic position management.

Rewards and Recognition (R&R) Program

Photo: Ms. Ungab presenting CMU OHRM PRAISE manual

Ms. Nikki Ungab's detailed presentation on the university's Rewards and Recognition (R&R) programs highlighted several key components designed to appreciate and incentivize employees. The Loyalty Award was prominently featured, recognizing employees who have demonstrated long-term commitment by serving continuously for at least 10 years, with additional distinctions for milestones of 25-30 years and 35-40 years, each celebrated with certificates and special tokens of appreciation.

The Service Award segment underscored its significance in honoring employees at both optional and compulsory retirement ages, providing plaques that signify their years of dedicated service and reinforcing the university's appreciation for their contributions throughout their careers. Notably, the Service Award Incentive offers a financial acknowledgment of 20,000 pesos to employees upon reaching the mandatory retirement age of 65, aimed at supporting their transition into retirement.

She also elaborated on the On-the-Spot Award, which plays a crucial role in recognizing outstanding achievements and contributions on a spontaneous basis within the university. This initiative is designed to promptly acknowledge exceptional performance or acts of excellence, fostering a culture of immediate recognition and motivation among employees.

Additionally, the presentation highlighted the "Salo-salo Together" initiative, integrated under the On-the-Spot Award category. This event, hosted by supervisors or superiors, serves to foster camaraderie and support among employees transitioning into new roles or positions. It provides a platform for welcoming new team members and acknowledging those moving on to different responsibilities within the university. The "Salo-salo Together" event not only facilitates smooth transitions but also reinforces a sense of community and teamwork among staff members, thereby promoting a positive and collaborative work environment.

The presentation further detailed the meticulous process involved in selecting awardees for various categories, beginning with a comprehensive call for nominations across departments and units, followed by rigorous evaluations at both office and committee levels. This structured approach ensures that recipients of awards, whether for outstanding faculty or administrative staff, are selected based on clear criteria and merit, thereby promoting transparency and equity in the recognition process.

  Learning and Development (L&D)

Mr. Nolan Earl Guzman provides a comprehensive view of the university's learning and development framework, highlighting key components that drive their approach. Central to their strategy is the Learning and Development Guidebook, meticulously designed to guide all phases of L&D from planning through evaluation. This guidebook not only ensures consistency but also enhances the effectiveness of training initiatives across the institution.

Photo: Mr. Guzman presenting the L&D of the CMU OHRM. OVCA photo, 2024.

Mr. Guzman discusses the ongoing development of a Competency Plan aimed at standardizing skills across roles. Led by the Learning and Development unit, this initiative aligns employee competencies with organizational goals and performance standards, emphasizing its strategic importance in enhancing workforce capabilities.

Individual Development Plans (IDPs) play a pivotal role in employee growth, facilitated through a collaborative process between employees and supervisors. This process spans approximately two weeks and is integral to identifying and addressing skill gaps and career aspirations through tailored training opportunities.

Financially, the university allocates a significant annual budget of one million pesos for in-house training, underscoring its commitment to enhancing employee skills. Guzman notes that additional funding for external training needs is sourced separately by individual colleges, ensuring flexibility in meeting specialized training requirements.

Training programs offered throughout the year range from supervisory development courses to mandatory safety and first aid training, essential for regulatory compliance. Guzman emphasizes the importance of monitoring and evaluation, with external training evaluated through reaction surveys and in-house programs undergoing thorough assessments to refine future strategies.

Guzman also highlighted the university's tailored approach to developing administrative personnel, distinct from faculty training initiatives. This approach acknowledges and addresses the unique professional needs of administrative staff, ensuring they receive targeted support aligned with their roles and responsibilities.

General Services Office

The General Services Unit of Central Mindanao University (CMU), headed by Director Roy Roland E. Aguilar, welcomed the UP Mindanao – Office of the Vice Chancellor for Administration (OVCA) to the General Services Office (GSO). The visit involved discussions on the General Services provided by CMU, primarily focusing on vehicle inquiries.

Director Aguilar detailed the functions of the General Services Office to the UP Mindanao drivers. He explained that the university maintains its older vehicles using its mechanics, while newer models are serviced through external workshops (casa). The university's Repair and Fabrication Unit handles repair and maintenance for older vehicles, with advanced Purchase Orders (PO) in place for consumable parts such as wheels and other components.

Photo: Tour within the Repair and Fabrication Unit. OVCA photo. 2024

In addition to vehicle maintenance, the GSO operates its gasoline station to support the fueling needs of the university's vehicle fleet. The GSO also provides material estimation for building construction projects within the university, with these estimates typically completed within 1-3 days.

Security Services Unit

Photo: CMU Security Services Unit Headquarters

The UP Mindanao - OVCA delegates were welcomed by Sir Sandy S. Pava of the Security Services Unit at Central Mindanao University (CMU). CMU's Security Services Unit boasts a robust infrastructure, featuring a dedicated security building equipped with both a radio and a CCTV room. During the discussion of security issues and concerns faced by CMU, Mr. Invictus E. Lorenzo of UP Mindanao's security team inquired about the specifics of CMU's security measures.  

Mr. Pava said that CMU maintains its campus security force comprising 170 personnel employed under Job Orders (JOs). This team is well-equipped, with its own armory and detention facility to ensure campus safety. However, he noted significant challenges in procuring and maintaining firearms, primarily due to the annual license renewal requirements.

Photo: Asst. Director Sandy Pava discussing the security services of CMU. OVCA photo. 2024

The security personnel focus their patrolling efforts on areas not designated as posts. This strategic approach is necessitated by the presence of organized informal settlers, which poses a considerable security threat. Mr. Pava emphasized that addressing this issue through legal channels is essential to maintaining campus security and ensuring the safety of the university community.

Civil Service Commission (CSC) conducts PRIME-HRM at UP Mindanao

May 25, 2024

Left photo: opening remarks by Chancellor Murao. Right photo: CSC Region XI Dir. Marilyn M. Dujali presenting the overview of the PRIME-HRM. OVCA photo.2024

In a collaborative effort to enhance human resource management practices, the University of the Philippines (UP) Mindanao partnered with the Civil Service Commission (CSC) Region 11 to host the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) Orientation on May 22-23, 2024, at the TBI Co-working Space in Kalimudan, UP Mindanao.

The PRIME-HRM program, developed by the CSC, integrates and enhances the Personnel Management Assessment and Assistance Program and the CSC Agency Accreditation Program (CSCAAP). It aims to continually strengthen agencies' human resource management functions, fostering a culture of meritocracy and excellence.

The orientation was attended by members of the PRAISE Committee, the Human Resource Merit Promotion and Selection Board (HRMPSB) from both unit and central university levels, and various unit representatives. It featured comprehensive discussions and activities focusing on the core principles of PRIME-HRM, including Recruitment, Selection, and Placement (RSP); Rewards and Recognition (R&R); Performance Management (PM); and Learning and Development (L&D).

Chancellor Prof. Lyre Anni E. Murao of UP Mindanao delivered the opening remarks, setting the tone for the event. Key speakers provided valuable insights and strategies for implementing PRIME-HRM within their respective units, emphasizing the importance of effective human resource management in achieving organizational success.

Director II Marilyn Dujali of CSC Region XI Field Office provided an overview of PRIME-HRM, outlining its objectives and components, including the assessment of agency maturity levels in four HR systems, customized technical assistance, and opportunities for agencies to vie for special rewards and citations for HR excellence. A surprise pre-test was conducted to assess participants' initial understanding. 

Recruitment, Selection, and Placement (RSP) 

Left Photo: Jericho Allen Elecanal discussing the Recruitment, Selection, and Placement (RSP). Right Photo: Recruitment, Selection, and Placement (RSP) group report led by VC Leo Estana. OVCA photo. 2024

Jericho Allen Elecanal, the representative for Recruitment, Selection, and Placement (RSP), underscored the fundamental elements of the RSP process. Recruitment involves the attraction of qualified candidates for available positions, while selection centers on the identification of the most suitable applicants. Placement encompasses the assignment of new hires to specific roles and their preparation for integration. Governance competencies encompass policy and system evaluations, competency modeling, and the utilization of technology. Talent planning entails the assessment of staffing needs and the assurance of competency utilization. Talent sourcing prioritizes equal opportunity principles and strategic recruitment planning. The talent selection and placement processes strive for precision, fairness, and stakeholder endorsement, with an emphasis on selecting the most qualified candidates based on objective criteria.

Vice Chancellor Leo Manuel B. Estaña presented the group's mind map on Recruitment, Selection, and Placement (RSP). He discussed challenges such as the lengthy and cumbersome appointment processing, differing interpretations of implementation mechanisms, delayed submissions of requirements to the Civil Service Commission (CSC), and limited dissemination of vacant positions. Despite these challenges, an improvement highlighted was the re-orientation process, aimed at enhancing understanding and efficiency in the recruitment and placement procedures. This session emphasized the importance of addressing these challenges to streamline the recruitment process and ensure the timely placement of qualified candidates in key positions, ultimately contributing to the university's overall efficiency and effectiveness.

Rewards and Recognition (R&R) 

Left Photo: Ronnie Bardoquillo discussing the Rewards and Recognition (R&R). Right Photo: Rewards and Recognition (R&R) group report led by Ms. Joan Garcia, chief of the Budget Office. OVCA photo. 2024

Ronnie Bardoquillo discussed the importance of Rewards and Recognition (R&R), focusing on valuing individuals' and work units' contributions and recognizing outstanding performance in achieving organizational goals. The pillars of R&R included governance, planning, and implementation, with a focus on providing incentives and awards based on performance, innovative ideas, and exemplary behavior. Recognition could be in the form of traditional award ceremonies or on-the-spot acknowledgments. The R&R Committee, led by the head of the agency or an authorized representative, ensured adherence to equal opportunity principles. 

Ms. Joan Garcia highlighted the challenges regarding rewards and recognition programs during her report. She emphasized the lack of such programs for the administration and the faculty, noting limitations in the merit promotion instrument and a lack of exposure to external regional and national awards. However, Ms. Garcia also discussed an improvement: the recognition for allied and industrial professionals through the PRAISE committee. This improvement signifies a step towards addressing the existing challenges and enhancing the recognition of deserving individuals within the organization. 

Performance Management (PM)

Left Photo: Mark Arvin Mendoza discussing the Performance Management (PM). Right Photo: Performance Management (PM) group report led by Ms. Alma Marcelino of the Office of Student Affairs. OVCA photo. 2024

Mark Arvin Mendoza, the speaker for Performance Management (PM), emphasized the importance of establishing a shared understanding of goals and managing people effectively to achieve them. PM serves strategic, administrative, and developmental purposes, aligning unit and employee performance with organizational goals, providing a basis for decisions on rewards and promotions, and enhancing effectiveness by addressing performance gaps. Governance competencies include policy and system review, technology use, and communication. The performance management cycle involves planning, goal setting, monitoring, coaching, reviewing, evaluating, and recognizing successful performance while identifying areas for improvement. 

Ms. Alma Marcelino from the Office of Student Affairs (OSA) highlighted several challenges in performance management at UP Mindanao. She noted that functions were not aligned with job descriptions, the university's information system (UIS) needed improvement, and staff were often required to multitask due to a lack of manpower. Despite these challenges, Ms. Marcelino also discussed several improvements, including a job audit, the development of a new system with assistance from UP-ITDC, and better time management practices. These improvements indicate a proactive approach to addressing the challenges faced in performance management, demonstrating UP Mindanao's commitment to enhancing its organizational effectiveness. 

Learning and Development

Left Photo: Mr. Jan Paolo Cangrejol discussing Learning and Development (L&D). Right Photo: Ms. Ann Miraflor Batomalaque presenting the challenges and improvements in Learning & Development. OVCA photo. 2024

Learning and Development (L&D) is a crucial aspect of human resource management, aimed at enhancing personnel competencies to achieve high-quality results and ensure optimal client satisfaction. As Mr. Jan Paolo Cangrejol discussed, L&D is a key system for realizing the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM). The main goal of L&D is to establish policies, systems, and budgets, and to oversee the management and effectiveness of the L&D function, ensuring alignment with the Division's goals and strategic direction. The L&D framework defines key roles, planning processes, and the monitoring and evaluation of programs to measure their impact on primary customers.

Ms. Ann Miraflor Batomalaque reported on challenges, including limited funding, lack of information dissemination, and insufficient training and development for administrative personnel. However, improvements have been made, particularly in the openness to ideas from other groups.

This PRIME-HRM orientation marked a pivotal step towards elevating the university's human resource management practices. This comprehensive initiative, developed by the CSC, aims to institutionalize meritocracy and excellence across four core HR systems - Recruitment, Selection, and Placement (RSP); Rewards and Recognition (R&R); Performance Management (PM); and Learning and Development (L&D).

The two-day orientation facilitated candid discussions, enabling participants to identify key challenges hindering organizational efficiency. These included lengthy hiring processes, misalignment of roles and responsibilities, limited training opportunities, and inadequate recognition and incentive programs. Simultaneously, the event highlighted strategic improvements underway, such as re-orientation efforts, job audits, system enhancements, and a growing openness to innovative ideas from diverse stakeholders.

By fostering a culture of meritocracy through the PRIME-HRM framework, UP Mindanao demonstrated its steadfast commitment to addressing organizational bottlenecks and promoting best practices in human capital management. The insights gained during this collaborative orientation will serve as a catalyst, propelling the university's HR initiatives forward and ultimately enhancing overall institutional excellence.

Through sustained efforts and a shared vision, UP Mindanao is poised to establish itself as a model for effective talent acquisition, development, and retention, aligning its workforce with the university's strategic objectives and ensuring a future marked by efficiency, productivity, and overall organizational success.

UPMin: Embarks on the Journey Towards ISO 9001:2015 Certification 

Photo: Chancellor Murao inspirational message. OVCA photo. 2024

Photos: Different ISO Activities. OVCA photo.2024

Last October 3, 2023, officials and staff at the University of the Philippines Mindanao (UPMin) embarked on a journey towards creating a Quality Management System (QMS) and earning ISO 9001:2015 certification. This initiative began with an ISO 9001:2015 orientation tailored to a public university setting. By the end of October, unit representatives received their write shop assignments, marking the start of a comprehensive process of QMS Development aimed at achieving ISO certification in early 2025.

Chancellor Lyre Murao expressed her enthusiasm for this endeavor: "We are the smallest UP constituent university, but we aspire to be ISO-certified. We are creating a brand – a UPMin brand of service that we can be proud of, and one that UP Mindanao can offer its customers and stakeholders. I'm inviting you to be part of this journey."

Mr. Perfecto "Jun" Cagaanan Jr., UPMin's lead trainer, emphasized the significance of customer satisfaction in Quality Management, stating, "Quality Management begins with customer requirements and ends with customer satisfaction."

Through establishing a comprehensive quality management system, UPMin aims to improve the efficiency and effectiveness of its internal processes. By following the cycle of "Plan, Do, Check, and Act" throughout the QMS implementation, the university seeks to achieve both internal and external customer satisfaction.

Chancellor Murao encouraged a collaborative approach, saying, "It's time to break the silos. It's time to talk to each other and bring our best ideas and practices to serve the university, our students, and our partners." She acknowledged the challenges in shifting mindsets and breaking down barriers but emphasized the importance of becoming more customer-focused, a fundamental element of ISO certification.

UPMin's QMS will incorporate and update existing manuals, such as the Operations Manual, the Citizen's Charters, and Administrative and Procurement processes. Additionally, the university will align itself with PRIME-HRM, a mechanism designed to improve government agencies' human resource management skills, systems, and practices.

This comprehensive initiative reflects UPMin's commitment to continuous improvement, customer satisfaction, and excellence in its operations and service delivery.

UP Min Admin Secures 1st Runner-up in DULA 2024 

April 12, 2024

By Quincy B. Feliscuzo

photo credits to Himati 2024

The University of the Philippines Mindanao's (UPMin) Administrative team achieved a remarkable feat by securing the 1st runner-up position in the highly competitive DULA 2024. Despite the added responsibilities of hosting the event, the Admin team displayed outstanding sportsmanship and determination throughout the competition.

UPMin's Admin team excelled in various sports and activities, showcasing their versatility and commitment to excellence. Their performance in basketball, volleyball, table tennis, and E-games was particularly noteworthy, earning them valuable points and recognition from their peers.

In addition to their sporting achievements, the Admin team also participated enthusiastically in cultural and entertainment events, adding to the vibrant atmosphere of DULA 2024. Their dedication and passion were evident in every competition, reflecting the spirit of unity and camaraderie that defines UPMin's community.

Overall, UPMin's Admin team's 1st runner-up finish in DULA 2024 is a testament to their hard work, dedication, and sportsmanship. It is a source of pride for the entire UPMin community and a reminder of the team's commitment to excellence in all endeavors.

UP Mindanao Recognized as One of the Top 10 Taxpayers

March 14, 2024

photo credits to BIR RDO 113A-West Davao City

UP Mindanao was recognized as one of the Top 10 National Government Agencies/Government-Owned and Controlled Corporations/Local Government Units by the Bureau of Internal Revenue's Revenue District Office No. 113A-West Davao City for the taxable year 2023. This recognition was due to the university's significant contributions to the BIR's efforts in collecting taxes for nation-building. 

The Accounting Office of UP Mindanao, under the leadership of the Chief Accountant, Ms. Zenaida G. Calatrava, CPA, was instrumental in ensuring the timely remittance of taxes. This timely remittance reflects the university's commitment to fulfilling its tax obligations and supporting the government's revenue-generating initiatives.

Additionally, the faculty and non-teaching staff of UP Mindanao also played a vital role in this recognition by bringing in projects that contribute to the university's overall revenue. Their efforts demonstrate the university's proactive approach to revenue generation and financial management.

The Supply and Property Management Office (SPMO), headed by Ms. Soccoro Brenda E. Acuña, also played a crucial role in this achievement by effectively managing the procurement process. Their efficient procurement practices ensure that the university's operations run smoothly and effectively.

Lastly, the Cash Office, headed by Ms. Emma Ruth B. Caalaman, deserves recognition for the timely release of checks. Their efficient cash management practices contribute to the overall financial health of the university and support its various initiatives.

The "Tax Campaign Kick-Off" ceremony, held on March 12, 2024, at the SM City Davao Activity Center, served to recognize UP Mindanao's contributions and to instill awareness among other government entities about the importance of timely and accurate submission of Annual Income Tax Returns for the taxable year 2023.   

UPMin SPMO attends the first UP Procurement and Property & Supply Management Summit

by Quincy B. Feliscuzo

Left photo: Sabas Ociones, Paulino Dismas, Chief Soccoro Brenda Acuna and Hazel Montecalvo (left to right) Right Photo: Hazel Montecalvo, Chief Soccoro Brenda Acuna, VC Leo Manuel Estana, Sabas Ociones Jr. and Paulino Dismas Jr. 

(credits to Ms. Hazel Montecalvo for the photos)                                              


UP Mindanao's SPMO, led by Socorro Brenda E. Acuña, Chief, participated in the UP Procurement and Property & Supply Management Summit in UP Cebu. The delegation included Paulino L. Dismas Jr., Sabas A. Ociones Jr., and Hazel D. Montecalvo, Staff. Vice Chancellor Leo Manuel B. Estaña also attended, highlighting the university's commitment to improving its procurement, property, and supply management.

The summit aimed to enhance operational efficiency and strategies in these areas, aligning with the theme "Driving Excellence." UP Mindanao's representatives engaged in various activities, including keynote presentations, panel discussions, networking, and shared strategies with other SPMOs.

Key takeaways included insights into supply chain and inventory management as well as property balance cleansing guidelines. UP Mindanao plans to implement these strategies to optimize efficiency and reduce costs. The summit's impact is expected to improve procurement processes, enhance inventory management, and ensure accountability in property management, benefiting the university and its stakeholders.

UP Mindanao's Non-Teaching Conference held @ Jade by the Sea. OVCA photo. 2024

UP Mindanao holds Non-Teaching Conference 2024


UP Mindanao recently hosted a Non-Teaching Conference dedicated to nurturing the spirit of service and empowering its non-teaching personnel. The event featured esteemed guest speakers who shared valuable insights and knowledge.

In the morning session, Dr. Tiffany Tan, Assistant Vice President for Administration of UP System, delivered a thought-provoking speech on "Reinforcing Our Core Values as Public Servants in Delivering Excellent Services." Dr. Rec Eguia also captivated the audience with his discussion on "Empowering Non-Teaching Personnel to Support University Operations and Plans."

The afternoon session continued the conference's mission of empowerment and service. Mr. Novie John B. Palarisan, a licensed professional teacher and psychologist, engaged the UP non-teaching personnel with his talk on "Improving the Well-being of Non-Teaching Personnel." The session included a dynamic question-and-answer portion that further enriched the dialogue.

Overall, the Non-Teaching Conference provided a platform for professional development and community building among UP Mindanao's non-teaching staff, emphasizing the university's commitment to their well-being and growth.

UP MINDANAO SIGNS MOA WITH ADVENTIST HOSPITAL FOR E-HOPE PROGRAM

November 14, 2023

(Right to left) UPMin Chancellor Lyre Anni Murao, Vice Chancellor for Administration Leo Manuel B. Estana, and Adventist Hospital Marketing Officer Grace Ferrater signed the E-HOPE Program memorandum. OVCA photo. 2024

UP Mindanao employees' health security received a boost with the signing of a Memorandum of Agreement (MOA) between UP Mindanao and Adventist Hospital on November 14, 2023. The agreement ensures that employees requiring hospitalization can avail immediate confinement at Adventist Hospital with minimal or no cash-out. Under UP's Enhanced Hospitalization Program (E-HOPE), an annual budget is allocated for employees in need of hospitalization.

The agreement was signed by UPMin Chancellor Lyre Anni Murao and Adventist Hospital Marketing Officer Grace Ferrater. The signing was witnessed by Adventist Marketing Associate Jerald Sonsona, Vice-Chancellor for Administration Leo Manuel Estana, Legal Officer Atty. Charmaine Valentin, Chief Accountant Zenaida Calatrava, HRDO representative, All-UP Employees Union President Analiza Fulvdora, Union VP Joel Sagadal, and employees.